All members of the general public and any individual who has a concern regarding patient safety or quality of care concern are encouraged to contact the hospital administration for resolution at:

                                            Vice President of Clinical Services
                                            Austin Surgical Hospital
                                            Phone: 512-314-3808

All members of the general public and any individual have the right to contact the Joint Commission on Accreditation of Healthcare Facilities directly if they have a patient safety or quality of care concern that the hospital has not addressed. You may send your complaint by e-mail, fax or mail at the below addresses:

            Email:                    complaint@jcaho.org

            Fax:                         Office of Quality Monitoring
                                                      (630) 792 - 5636
                                             Print a Quality Incident Report Form

            Mail:                        Office of Quality Monitoring
                                             Joint commission on Accreditation of
                                             Healthcare Organizations
                                             One Renaissance Boulevard
                                             Oakbrook Terrace, IL 60181
                                             Print a Quality Incident Report Form

If you have questions about how to file your complaint you may contact the Joint Commission at this toll free U. S. telephone number, 8:30 to 5 p.m. Central Time, weekdays.
                                              (800) 994-6610