Frequently Asked Questions

We strive to provide the leading health care Austin residents can rely on for their surgical and other medical needs and our Austin health professionals are ready to answer your questions. Click on the questions below to find answers to some common questions we receive. If you do not find your answer here please don't hesitate to contact us.

• What should I bring?

  Toothbrush, deodorant, shampoo, hairbrush, toothpaste and lotion
  Robe, slippers, pajamas, sleepwear, or leisurewear
  Comfortable pair of shoes
  Advance Directive if you have executed one
  A list of all current medications you take, both prescription, over the counter and any herbal medications you take, you will need to provide doses and the number of times a day you take your medications

• When will I be admitted?

  Your doctor will decide what day you will be admitted, unless you are being admitted through the Emergency Department. When you arrive, please check in with the Admitting Office.
  Please leave your valuables at home
  Visiting hours are open depending on the patient’s condition
  A newspaper will be delivered to you daily

• Which Health Plans can Austin Surgical accept?

  For assistance with insurance/benefit questions please call Vikki Love at 314-3917 or Maryann Rodgers at 314-3921.
  Contracted Health Plans
  Accountable Health Plans
  Aetna: All Plans
  BCE/Emergis
  Beech Street
  Benefit Planners
  Blue Cross: All Plans
  CCN
  CHIP Superior (no children under age 9)
  Cigna: All Plans
  First Health
  Fortified Provider Network
  Galaxy Health Network
  Great West: All Plans
  Health Management Network, Inc.
  HMO Blue
  Humana Medicare: All Plans
  Independent Medical Systems
  MedCorp South West
  Medicare
  Medicaid (Superior needs pre-Authorization)
  Multiplan
  PacifiCare: All Plans
  ppoNext
  Provider Networks of America
  Texas True Choice
  Texas Municipal League (TML)
  Three Rivers Provider Network
  TriCare
  USA Managed Care
  Unicare
  UnitedHealthcare: All Plans
  Worker's Comp
  Non-Contracted Health Plans w/Out-of-Network Benefits
  (Patient Financial Agreement with Austin Surgical Hospital)
  Health Smart PPO
  PHCS
  *****We accept Radiology & Imaging Referrals for all of the above*****
  Including but not limited to:
  Cat-Scan
  Fluoroscopy (Stationary & Mobile)
  MRI
  Myelography
  X-Ray including KUB
  Non-Contracted Health Plans ASH Can NOT Accept
  (Any non-contracted health plan that does not have Out-of-Network benefits such as HMOs/EPOs)
  
  Amerigroup Medicaid
  Humana HMO/EPO